LEADERSHIP | BOARD COMMUNICATION
The relationship between leading executives and the board is critical to the success of an organisation
Gaurav Kapoor Co-CEOof MetricStream
work arrangements , there have been new challenges every day ,” Kapoor continues . “ Reduced in-person interaction , time zone differences and the absence of informal gatherings have added to the complexities of relationship building .”
Kapoor highlights , however , that the majority of companies have risen to the challenge , establishing new ways of working to ensure there is little to no detrimental impact on strategic planning and transparent decision-making .
He adds : “ Modern-day organisations have adapted to the situation by embracing technologies , meeting virtually , enhancing reporting mechanisms , planning thoughtfully and committing to maintaining strong lines of communication between executives and board members .”
In various facets of life , communication is key . The workplace is no different , and overcommunication can often be a useful tool for leaders looking to reinforce values or foster trust .
And yet , while some might allege there are no downsides to overcommunicating at work , Kapoor has a slightly different take .
“ There is a potential danger of overcommunicating with the board , resulting in information overload that may undermine strategic focus and dilute critical messages ,” he says .
“ To strike the right balance , it ' s important to tailor communication to the board ' s specific needs and priorities .”
How to ensure efficient communication Plenty of work has been done at MetricStream over the past couple of decades to ensure communication between executives and board members is as efficient as possible .
Kapoor points out that the differing experience , background and interests of board members presents a whole host of challenges , and insists this must be taken into account by those in positions of leadership .
“ Improving communication with board members is essential for effective governance and decision-making ,” he goes on . “ It is imperative that , as a CEO , one understands the value , expertise and role of each board member as an individual , while still playing the collective board role .
64 November 2023