“ Members are looking to make more sustainable choices from the brands they buy from , to the restaurants they eat at , and the companies they travel with . More members want to invest in experiences … and we have a list of suppliers who tick the sustainability box should members ask for it . Being member-focused , trustworthy , and pioneering is at the centre of everything we do ”
PLAY | CONCIERGE tasks for them , but also facilitate privileged access to private events that money can ’ t buy , and curate personalised and pioneering experiences and travel .
Both corporations and individuals can benefit from these services as they aim to meet the needs of rich and ultra-rich clients . And wealth is surging globally .
According to The Wealth Report by Knight Frank , global growth of Ultra-High-Net- Worth individuals ( with US $ 30m or more ) and millionaires is predicted to rise by 27 % and 41 %, respectively , in the next few years to 2025 .
Couple this with a post-pandemic increase in the desire for ‘ experiences over ownership ’, and demand for concierge services could skyrocket .
Pandemic gives rise to different demands – exigent and impactful But the nature of that demand is changing , as people ’ s priorities and values change . Since the onset of the pandemic , attitudes and behaviours towards consumerism have shifted radically , with reports showing that people are now more aware of their impact on the planet , society , and people , and are looking for a greater sense of purpose and fulfilment .
Not only are concierge clubs finding exigent requirements to be the order of the day , but UHNW individuals are increasingly choosing experiential luxury – impactful , immersive experiences – as a way of creating memories and delivering impact .
“ The pandemic has transformed the requests of our members ,” declares Olivier Larigaldie , CEO of Jean Paul Group , one of the world ’ s oldest concierge companies that delivers its premium concierge and loyalty programmes to several thousand members worldwide .
“ Members are looking to make more sustainable choices from the brands they buy from , to the restaurants they eat at , and the companies they travel with . More members want to invest in experiences … and we have a list of suppliers who tick the sustainability box should members ask for it . Being member-focused , trustworthy , and pioneering is at the centre of everything we do ”
Gabriella Stanley Business Development Director , Ten Lifestyle Group businesschief . com 123