“ DBS recognised early in the pandemic that the way we live , and work , was changing dramatically for the long-term ”
Erwin Chong Group Head of Corporate Real Estate , DBS at DBS , tells Business Chief . As a result , “ we implemented a series of transformation initiatives to enable our employees to realise new ways of working and to support their needs and aspirations , while balancing the needs of our customers .”
These initiatives were the result of extensive research including deep-dive experiments with more than 70 focus group discussions and the deployment of human analytics conducted by a cross-functional regional Future of Work Taskforce convened in mid-2020 . This was supplemented , says Chong , by regular , ongoing employee surveys providing “ timely pulse checks on businesschief . com 69