Business Chief US+CAN Magazine April 2017 | Page 97

CONSTRUCTION of our construction projects with processes that puts us ahead of the project milestones . The technology also allows each individual to handle more transactions with better customer service at an even higher velocity ”. The software is supported by five full time in-house developers , however the team is augmented by the GemTalk team , explains Navarro .
“ We spent a lot of time evaluating and learning the technology with Dan and his team , and we came up with what I call ‘ staff augmentation ’, which means we have additional ‘ proxy ’ resources and skillsets available to us as we need them .”
This doesn ’ t just mean evening out peaks and troughs in current demand , he continues , though it is certainly
www . hts . com 97