WELCOME TO THE USA edition of Business Chief for April ,

In this month ’ s issue we catch up with ServiceNow CEO John Donahoe , as he looks at the challenges facing major cloud providers in a highly accelerated arena .

Businesses shouldn ’ t be afraid of AI adoption , as Foudner of ServisBOT and CEO Cathal McGloin recognises that we must embrace AI in better servicing customers , rather than fear it .

How can businesses and academic institutions work together to boost productivity ? We called upon some of the industry ’ s leading players to find out the true value of these partnerships .

Helping major global brands manage customer relationships , Amradillo CRM looks at the value of retaining customers and how technology like AI and machine learning can help .

Oyr exclusive features this month include Brightstar and how the company is leverationg procurement power to deliver adffodable communication worldwide .

We also speak with SAP Ariba , and how it continues to add true value in the ever-changing digital landscape of supply chain procurement .

Transporting food testing into the digital age , Merieux NutriSciences is ushering in a new era of innovation with state of the art food testing technologies .

We also explore how SUNY Downstate Medical Center is using digital transformation to emerge as one of the nation ’ s leading urban medical centers .

3