INTELLIGENT AUTOMATION
AI
101 : What is Intelligent Automation ? | Accenture
all while reducing human error , creating scale and increasing both customer and employee satisfaction .
2What are the current trends when it comes to intelligent automation ? MF : Surprisingly , while AI has been used for quite some time in different areas of business analysis or IT , automation is a relatively recent adoption .
One of the major trends is the adoption of intelligent automation for response and remediation use cases . Take IT Security as an example , which is an area where automated response and remediation is growing . AI is well-established in this area , such as in the form of tools like threat analysis systems , but the use of automation to perform remediation actions on a threat identified by one of these technologies is a fairly new concept .
This is often intentional and reflects the maturity level of many enterprise organisations and the fact that AI and automation are orthogonal opportunities .
MW : Machine learning and analytics technologies are at the forefront of current technologies that are facilitating intelligent automation . Fourth generation HMI / SCADA can add a layer of proactive analysis to deliver predictive intelligent alarming that makes it possible to evolve from being reactionary to predicting when an event will occur and taking proactive steps to remediate a pending situation . Machine learning can help to reduce the ‘ noise ’ that is inherent in system deployments today . This technology allows companies to use raw data to derive intelligence that will improve efficiency , reduce unscheduled downtime , and decrease process risk by providing information to the right operators in context , at the right time and place .
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