INTELLIGENT AUTOMATION operations . It also helps to keep processes more robust in the event of staff turnover , so that supply chains can continue to operate efficiently if employees get sick from COVID- 19 or move onto new roles , retire or leave the business .
The role intelligent automation plays in keeping one step ahead on customer buying behaviour , rather than simply responding to incidents as they occur , is crucial as manufacturers navigate their way through the pandemic . This will play a key role in ensuring supply chains are resilient enough to cope with subsequent disruptive events that could occur in the future .
MF : Automation is usually associated with IT , as a way to simplify , accelerate and reduce the cost of provisioning and configuration of services and applications . While automation proved to be very effective in those tasks , it can be used in many other areas of IT , like Network Operations , Security Analysts and Security Operations providing benefits across virtually any industry .
Intelligent automation can help organizations react faster to changes outside their control , but , once implemented as a core technology , allows people to do more with the resources they have at their disposal , overcoming the challenges of scale , of always growing digital services , complexity of a more distributed workforce and customer base and speed of changes required by market motion .
MW : As everyone has adapted to working remotely , there has been a large appetite for collaboration tools . However , most of these are IT tools , not operations technology tools , that industrial companies need to use to operate machines and continue to run and manage their business . Industrial automation technology tools allow for remote operations that promote policies like social distancing , while keeping teams safe and equipment maintained . This technology is the intersection between collaboration and enterprise productivity .
In addition , the push to faster , more agile production applications drives industrial
“ While many organisations were already undergoing digital transformations before the pandemic hit , the rapid change in businesses practices and climate forced them to accelerate these efforts ”
RENZO TAAL SVP & MANAGING DIRECTOR ,
UIPATH EMEA
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