INTELLIGENT AUTOMATION
“ Over the next few uncertain months and beyond the pandemic , intelligent automation is here to stay ”
SIMON COOMBS INDUSTRY X DIGITAL MANUFACTURING & OPERATIONS LEAD , ACCENTURE UK
companies toward a more holistic view of their operations that allow them to anticipate supply chain and production disruption . They are looking for global solutions that can deliver global visibility , orchestrate the execution of all their processes , and optimise each of their assets and plants in the context of the enterprise . This involves tools that provide for Rapid Application Development ( RAD ), zero-downtime upgrades / updates , and deployment of self-serve analytics across assets .
Companies are also using industrial analytics to improve asset , process and people performance combining data across various data sources to rapidly identify problems , discover root causes and predict future performance . Enhanced software analytics improve quality , utilisation , productivity , and delivery of operations across the enterprise .
SC : In manufacturing and supply chain , we saw the rapid reshaping of production lines to cope with the volatile demand in the early months of the pandemic , when businesses pivoted to adapt to the sudden surge in demand , for example , for ventilators and PPE .
Elsewhere , augmented reality , IoT and advanced analytics have allowed businesses to automate and streamline where they have had to scale back or re-direct their workforce . In call centres , whether supporting retail , hospitality or healthcare , for example , intelligent automation has been put to good use by directing customers to the right department without having to go through human operators . This has enabled human counterparts to focus on the important task of dealing with customer issues in a time of particular distress .
Over the next few uncertain months and beyond the pandemic , intelligent automation is here to stay . Corporations have seen firsthand how intelligent platforms are enabling agile business . The events of the last year have shown just how important preparation and adaptability are and when integrated with the business strategy , intelligent automation not only allows for agility in crisis , but can help to prepare for future challenges that humans cannot do alone , meaning business can proactively prepare for various situations .
RT : As the COVID-19 pandemic continues , organisations and healthcare institutions around the world are facing extreme challenges – from hospital backlogs to influx in demands to business continuity challenges . RPA is – and will continue to – offer relief to overwhelmed organisations , and is already being used by UiPath customers to automate processes .
Organisations across industries – including healthcare , insurance , government , retail , banking , and transportation – are using UiPath software robots to address the influx of demands brought on by COVID-19 .
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