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JP Morgan Chase as Chief Development Officer and Head of Engineering for Consumer and Community Banking offered him a unique vantage point to understand the evolution of digital businesses .
In recent years , businesses in every industry sector have embarked on the digital transformation journey . Lin says : “ Take banking as an example : transactional systems such as ATM networks , credit cards , bank accounts , etc . have been in place for years , but digital transformation and mobile banking have made it possible to link previously siloed transaction systems together to deliver a seamless digital user experience . Today , you don ’ t need to go to a bank branch to open a new account .
“ THE CHALLENGE FOR DIGITIZATION IS TWOFOLD – TO DIGITIZE THE
ENTERPRISE BUSINESS FLOWS AND TO DIGITIZE THE USER EXPERIENCES .”
GENG LIN EVP AND CTO ,
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You can open a bank account using your mobile phone in 10 minutes without ever interacting with a bank representative .”
Such seamless digital user experiences require that the complete user journey – often accomplished by multiple applications distributed across multi-cloud environments at a global scale – is optimized and protected . Security is difficult in such an end-to-end user journey across distributed environments . Security protects the individual points — or the “ cracks ” attackers could find between the elements that went into building the system and exploit them . businesschief . com 283