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quantifiable indicators of this given to us for specific projects ? How do you deliver against that value ? We ’ re not picking tasks apart or doing large , epic , seemingly endless projects . We ’ re trying to break that down and ensure value at the point of delivery .”

Loggins says that implementing KPIs to measure deliverable value is a key project and a considerable challenge , particularly as the traditionally structured and mechanically-minded organisation has operated for many years on the basis of metrics relative to those qualities . The introduction of

new metrics , he says , can be a point of friction , but they are essential to effectively communicating the value that SMC delivers . “ Uptime , delivery and lead-times have always been captured but have not previously been

AUGUST 2020