own VCP processes to ensure that as our customers encounter challenges within their business we are able to accommodate them . Our continuity plan not only looks at how our company could be impacted but whether our customers could be impacted , what policy changes we could make , what rule changes ? And what can we provide to help them ?” Since the outbreak Mastercard has been implementing a variety of initiatives in order to help its customers navigate the impact of the pandemic .
When it comes to digital transformation and adopting the current trends within the technology space , Kamal highlights the importance of having the right products and services to be able to capture the opportunities innovation provides . “ I think that ’ s the key message , it ’ s not always easy to predict what the market will need in one go , but much of the time we are investing in flexible underlying product infrastructure , while the use cases themselves develop more organically . I think it ’ s important to build with flexibility so that , while you may build a set of technology or products for a particular use case , or you have a business case in mind , you also need to be able to pivot the technology for different use cases if the need should arise .”
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