Business Chief US+CAN Magazine August 2020 | Page 337

MSUFCU ’ s Member2Member : Send Money Effortlessly to Your Friends and Family

“WE ’ RE CURRENTLY INVESTIGATING SOLUTIONS WITH FINTECHS AND IN-HOUSE INNOVATION TEAMS THAT WILL HELP US INCREASE MEMBER ENGAGEMENT WITH OUR DIGITAL PLATFORMS , REDUCE FRAUD AND CREATE EFFICIENCIES THROUGH AUTOMATION USING TECHNOLOGIES LIKE RPA ”

— Benjamin Maxim , Assistant Vice President of Digital Strategy and Innovation , MSUFCU and in-house innovation teams that will help us increase member engagement with our digital platforms , reduce fraud and create efficiencies through automation using technologies like RPA ,” says Maxim . “ We understand the importance of improving our processes and the way we work ; it ’ s not just a case of bringing in another person ; there are ways we can leverage technology to be both more efficient and more effective . We are also modernising our employee idea submission process to encourage collaboration and engagement from
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MSUFCU ’ s Member2Member : Send Money Effortlessly to Your Friends and Family
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