SUPPLY CHAIN
Knichel Logistics staff during customer service week
“ We have been able to retain our employees for a long period of time with low turnover . Our customers are talking to the same people and our employees keep learning , so they are able to provide a seamless and operationally effective experience to our customers .”
Knichel continued , “ Customers in this business want to ship their freight and get it done right away . If you don ’ t understand what you ’ re talking about , they can get aggravated and may want to use someone else . That ’ s definitely something we want to avoid .”
Some of the many ways in which Knichel shows a commitment to its employees is by bringing in massage
therapists multiple times each year , awarding employees extra time off , and taking the entire office staff out to Pirates games . They also offer a gym membership that is fully paid for by the company , and for those who use it , employees are awarded an extra 30 minutes during lunch .
“ As the owner , I go around and talk to everyone and thank them for their hard work ,” said Knichel . “ We also share our numbers with employees so they know what ’ s going on within the company and that they are a part of that success .
“ One of the big things is just listening to our people . We ask our employees for their opinions . We don ’ t act like we know everything ,
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