KNICHEL LOGISTICS
SUPPLY CHAIN
In addition to helping high school students , Knichel also awards college scholarships twice a year .
Staying ahead of the rest Knichel has a clear vision of what the perfect logistics flexibility looks like .
“ It ’ s the ability to react to our customers ’ needs and offering a solution no matter what ,” said Knichel . “ If it ’ s important to our customers , it ’ s important to us .”
Knichel Logistics offers customers customized solutions , understanding that one size doesn ’ t fit all .
With the shipment mode of intermodal transportation continuing to grow , as well as the continued growth of the third-party segment , Knichel Logistics is in a prime position to take advantage behind its existing wholesale contracts with the class-one railroads and carrier relationships .
Customer service is key to Knichel Logistics ’ success . The company continues to focus on operational effectiveness to ensure the element of personalized customer service is never compromised as the company continues to grow . This includes automating specific operational activities and implementing best practices to ensure the customer stays in the forefront of everything they do .
“ What I ’ ve found works the best is assigning a CSR to each account by mode . They ’ re responsible for knowing what ’ s going on with each shipment every step of the way ,” said Knichel . “ Our staff understands the customer comes first , and they work to satisfy the customer ’ s needs no matter how challenging it can be .
“ Our job is to provide a solution with no excuses ,” she said .
Key partnerships With an understanding that it has a social responsibility to the environment , Knichel Logistics has developed a partnership with SmartWay to continue shipping customers their product in the most efficient ways possible .
“ This includes partnering with underlying carriers that are SmartWay partners and continuing to focus on mode optimization for
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