TECHNOLOGY browser and reopen it . They knew they had a lot of problems but not exactly what they were .”

The pace of change quickly gathered momentum but , again , it was his fresh insight that set the wheels in motion : “ The credit union had hired a network person , but his solution to the network issue was to increase bandwidth . It wasn ’ t a bandwidth issue from what they described during my interview ,” Dinwiddie adds .

“ I discovered that computers and servers were old but the underlying issue was the infrastructure – the network . We quickly identified that the people who set up the network – who knows when – years before , set it up as if it were a home network .

“ That was not an easy project ,” Dinwiddie explains . “ It ’ s like changing all the tires on an 18 wheeler going at 100 miles an hour – it can ’ t stop and it can ’ t slow down . And you have to change them one at a time .”

The power of people

In order to fully realize his vision to modernize the business , Dinwiddie needed to source the right talent , both in terms of internal employees and external partners working with Texas Trust . Those working in the IT department had to be up to speed with the latest technology and processes : “ They were putting band aids across the organization when we needed fixes ,” he explains . He completely