TECHNOLOGY rethought job descriptions across the organization – he created , re-wrote and , in some instances , eliminated roles in line with skill requirements .
“ We now have what I consider to be a great staff ,” Dinwiddie adds . “ People have the width of professional skillsets they need . We can send them to training and the CEO understands it is what we need technology-wise . When we are going to be changing or adding new technology I will find professional training for them .” “ Nearing the end of its transformation , Texas Trust is reaping the benefits that come with a next generation IT landscape ”
Ron ’ s task has been an ongoing challenge and his passion for getting technology at TXTCU to a stage where it can support the company ’ s growth , rather than hinder it as it had previously , has played a hugely important role in the development of the organization . This involves a changing of mindset , being forward thinking , and getting the entire team to understand its position regarding the end user and a service based mentality from the technology side of the business .
As part of a carefully thought-out strategy , Ron not only worked with his team inside TXTCU , but also with some key external partners who were able to take on some of the functions previously handled by the IT department , freeing up his full-time employees to work on more mission critical aspects of the business . Ron ’ s experience and instinct on when and how to outsource has been a fundamental part of such a successful transformation .
www . texastrustcu . org 81