TECHNOLOGY
By partnering with Adapt , the company replaced a common phone system and what was essentially pens , paper and log books for trying to account for member support through the Call Center with a modular unified communications system ( UCS ). “ We can now look at how many calls an individual received , the length , what it was about - if someone gets an abusive caller , the employee can raise an electronic flag so a manager can get on and monitor ,” Dinwiddie says . “ It has enhanced the communications throughout the organization .”
Dahill Office Technologies has helped Texas Union completely overhaul its printing functionalities – after Dahill either replaced or updated printers and copiers , it was then able to provide ongoing service support – an aspect of the relationship that has brought numerous benefits according to Dinwiddie . “ Instead of one guy taking care of 15 locations and 200 devices , I now have a
company I can call that will send a service technician out to the location requiring support .”
In just three years , Dinwiddie and his team have transformed the IT department at TXTCU from a brake on growth to a fit-forpurpose operation that enables daily operations to run seamlessly while giving the company room to grow . “ We intend to be a billion dollar company by the end of the year ,” Dinwiddie says . “ We continue to look at expanding . We can expand quicker with the new technology and be more flexible – we can adjust to new technology much faster than in the past . We are prepared to move forward and everyone ’ s happy .”
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