HOSPITALITY
Saama or Zensar . Zensar works on my cloud strategy moving all of my non-differentiating processes into cloud and Saama is my analytics development team . I do not need those developers in-house , because tomorrow someone will develop a new and better tool , and I will find a vendor specialized in that tool rather than have those specialized resources on my staff . I have a simple VPN based network with all my hotels , for example . I haven ’ t got enough work for a Cisco certified network associate ( CCNA ) on staff . Whenever I have to make a configuration change on my network I just tell my preferred vendor what I require .” His rule of thumb for any post is to ask whether there ’ s enough workload to keep them busy – if not , he will outsource to a strategic partner .
Keeping his 45-strong IT team lean and focused is important to Clent - having worked in manufacturing he subscribes to the principles enshrined in the TPM . “ Getting smart people in is going to be the biggest differentiator in the next ten years because there is going to be
a shortage of them .” He sees his role as creating an environment of success in the company , recruiting from the top US colleges as well as internationally . “ We have really interesting internship processes . They work on real life analytical and decision-making processes in an environment where the effects of that work are immediately seen and felt through the organization .”
That indeed is why he is in the job he loves : “ I was looking for a company that invested in analytics and had the commitment to follow that through . That ’ s rarer than you ’ d think . Remington Hotels is totally invested in big data and analytics – we are going to live by the data we can pull out of our own and other environments and make decisions based on that rather than on gut feeling .” www . businessreviewusa . com 105