Business Chief US+CAN Magazine December 2020 | Page 57

increased , IBM found that only 30 % of companies have the skills and capabilities in AI in the HR function .
To be successful in adopting AI in HR operations – or any technology – culture is identified as an all to often underestimated barrier . It is important for organisations to ensure that they include their employees in the transformation journey . When employees understand the reasoning for change they are more receptive , making it

“ High performing organisations are leveraging AI across talent acquisition at a rate of 6 times more than all other companies ”

Arun Shenoy , SVP Global Sales & Marketing , ServerFarm easier to implement and adopt technology . Ultimately , “ Progress has to start from the top , with good leadership and open conversation to dispel fears and misunderstandings about the technology ,” states Britt . Not only is it important to engage with employees to showcase the business needs , it is also important to listen to the needs of the employees conducting the tasks .
By combining the best of what AI can provide , with employee hopes for the technology , Huff explains that this approach is ” a win-win that will increase adoption of AI and lead to a collaborative person-machine future to drive productivity for the organisation and individual .” With this collaborative approach to AI and humans , HR is on the cusp of a new digital era in which employees adopt a more behind-the-scenes role to create the scenarios carried out by AI . “ People will find themselves in more creative , strategy , problem defining and problem escalation roles as opposed to transactional activities ,” concludes Huff .
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