Richard Queen , Director of Data Solutions at Memorial Health in Ohio , tells us how they are using technology to drive value-based care
R ichard Queen describes himself as a “ tech geek ”, who ’ s spent the majority of his career in healthcare , focused on finding ways to close care gaps , reduce costs and overall , improve patient outcomes .
He joined Memorial Health System , a healthcare provider in Marietta , Ohio , because he was drawn by their innovation . “ Their administrative team has an entrepreneurial mindset , more so than any hospital system I ’ ve ever seen before ,” he says .
As an example , he cites the fact that the hospital hosts a healthcare software company MedOne Systems within its four walls . “ We call it the ‘ innovation center ’. They ’ re currently writing a custom electronic medical record application called BOLT , which bolts on to our underlying electronic medical record ( EMR ). We ’ re rolling this out to all of our ambulatory and inpatient clinics to make provider time more productive . How many hospitals can you say have a tech company within their premises ?” he asks .
As Director of Data Solutions , Queen is helping to improve workflow efficiency through a quadruple aim :
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