HEALTHCARE client portal that we have .” In addition to these current updates , PAML is also exploring ways to continue innovating into the future , including ways to automate its operations wherever possible in order to provide a smoother and more streamlined line of communication for clients .
“ We consumers are very critical of time ,” says Velázquez . “ Anything that adds steps , takes too long , or isn ’ t convenient , we are less tolerant of than we were a few years ago — and rightfully so . Automation and digital solutions go a long way toward addressing that .”
ACCOUNTING FOR GROWTH PAML is no stranger to success : the company has experienced record growth in recent years , and this trend is not expected to end any time soon . Above anything else , PAML attributes this success to its simple focus on quality and customer service .
“ We don ’ t focus our conversations and negotiations with potential clients on pricing ,” says Velázquez . “ We focus on quality and service —
PAML President and CEO Dr . Francisco Velázquez
particularly , how can we help them achieve their goals ? Of course we need to be cost effective , which we are , but we focus on synergy , on how complementary we are to you , and whether we are a good fit for what you ’ re trying to do .”
There is a concrete logic to this strategy — while a low bottom line is always a factor , the adage that “ you get what you pay for ” is all too often true . At the end of the day what matters most is striking a balance between exceptional value and a
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