TECHNOLOGY in some areas . A great example is enterprise service management , where our leader Eduard Jooste has presented innovative solutions at this year ’ s ServiceNow Knowledge18 conference .”
Collaboration Adopting large-scale collaboration platforms and video-conferencing technologies have enabled the talent strategy at Oportun to hire and retain top talent , regardless of location . “ With a growing global footprint across the US and Mexico , I love seeing all the faces on camera when we meet as a team ,” Sharief says .
She strongly believes that when people are involved in meaningful work , treated as professionals and happy , they will be more engaged , empowered and productive .
“ We want our customers to choose the option that works best for them , whether that means applying in person , using their mobile phone to apply online or calling one of our contact center agents ”
– VP of IT , Hiba Sharief
Key to Success : Culture At Oportun , the technology teams see themselves as business leaders , not just technology specialists . According to Sharief , her team has taken best practices and helped the other parts of the organization adopt them for www . businesschief . com 167