Business Chief US+CAN Magazine June 2018 | Page 22

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instant gratification and is one that is much more in tune with what ’ s happening behind the scenes .
This effect is what Devgun sees influencing buying behavior and an unparalleled understanding by customers of the nuts and bolts of the supply chain .
“ As they demand more information and greater access to that information , what impact does that have on the supply chain ?” says Devgun . “ Their expectations surrounding visibility have dramatically changed , and we are seeing this more and more in the e-commerce space . Our push into e-commerce with dual first-tofinal mile acquisitions in 2016 help highlight our belief that the growth of the e-commerce channel , and the platforms that enable it , are becoming extremely important and must be a focus area for us going forward .”
E-commerce is only one of several examples of how technology is changing and transforming the
22 June 2018