CLICK TO WATCH : ‘ HONORING THE PAST , LOOKING TO THE FUTURE .’ 125 technologies and managing the experience of both members and employees , Fonseca is excited to apply Logix ’ s award-winning customer service to its online presence . “ We already have a really great member experience , especially in our branches , and so we ’ re driven by wanting to make our members feel welcomed , significant , and engaged ,” she explains . “ What we ’ re trying to do is take that feeling and replicate it across other channels : on our website , within online banking , and throughout our mobile app .”
Chuang adds , “ Bundled in this transformation are a number of initiatives that are really poised to take us to a whole new level . We call it Logix 2.0 and it includes a brand new headquarters building about 30 miles north of our current location , a state-of-the-art data center built from the ground up , and taking one of our core strategic principles – consistently excellent member experience – to another level . We ’ re aiming to address all of the ways we serve our members and make those interactions seamless and easy for them .”
Founded in 1937 , Logix Federal Credit
www
. businesschief . com