and employees . Communication was critical and ensuring our customers and employees were supported was top of mind . Coming out of the pandemic , I believe I learned how to do this more effectively and collaboratively .
Q . WHAT HAVE BEEN THE MAIN CHALLENGES AND OPPORTUNITIES IN LEADING TEAMS OVER THE LAST YEAR ?
» The fact that we had to do everything remotely has been a challenge , and the reality that people had to juggle personal and professional lives at the same time . Keeping people motivated and connected was our main priority and being empathic to their situation . It has allowed us to change how and where we will collaborate with each other in the future . Also , it was an opportunity to rethink our habits and routines and make changes , both professionally and personally . Positive lessons learned include keep listening to people , using all communication tools available . Set time aside to unwind and reflect .
“ IN A COVID-19 WORLD , I BELIEVE LEADERS SHOULD REALLY CONSIDER HOW THEY TREAT ALL OF THEIR STAKEHOLDERS ”
Q . HOW DO YOU SEE THE ROLE OF SENIOR LEADERS CHANGING IN A COVID-19 WORLD ?
» I believe leaders should really consider how they treat all of their stakeholders — starting with their employees and the whole range of their human needs . There will be real ‘ moments that matter ’ for their employees that will contribute to the level of attachment ( or lack thereof ) they will have to the company in the future and to the ability of the company to thrive coming out of the crisis . It is also good to rethink the company ’ s purpose and what role it wants to play and how it will position itself .
Q . WHAT ’ S THE BEST PIECE OF LEADERSHIP ADVICE YOU ’ VE EVEN BEEN GIVEN ?
» Listen more than you speak .
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