SUPPLY CHAIN
We ’ re the only company in this industry that uses J . D . Power , and it ’ s engrained in our company and our customer service processes
– Rone Luczynski , President of the Procurement Division and Senior Managing Director of Supply Chain
Supply chain The entirety of SCI ’ s supply chain is managed internally ( with the exception of some support functions , such as those offered by Genpact , and some transactional functions ), so despite the unusual nature of the industry , SCI ’ s procurement is no different than any large retailer when it comes to supply chain processes . The company boasts a fleet of 7,000 vehicles with a team to run it , and it manages about 80 percent of spend from its headquarters , which is no different from any other large business aiming for consistency .
to SCI . While one could be forgiven for assuming that a large corporation such as this might lose touch with the human element , a business focused on family services can ’ t afford to become detached . SCI boasts 24,000 employees , with 23,000 of them working on location , and those people have to be extraordinarily good at caring for families .
“ Our employees are very empathetic , they ’ re really good at comforting families , and they don ’ t lose that . The only thing that ’ s changed
The customer Maintaining a focus on people is integral www . sci-corp . com 81