LIST
expectations . Technology has introduced and provided customers with access to all the new solutions and services . Everything is instantly within their reach , they can now buy anything they want , from anywhere and anyone . Their product and service reviews are published and shared straight away . ‘ The age of the customer ’ is truly upon us , and the power is no longer with the supplier , but with the consumer .
The value chain The success of a business model now lies in companies ’ ability to connect easily to the people , processes and objects connected within the value chain . This transition is often laborious ,
28 October 2016