FASHION finance , store operations , marketing , sales , logistics , and customer service . Having those conversations made it clear that transformation was going to be a big challenge .” Understandably , some people were resistant to such a large change – as well as being skeptical about the success of the project – so Montoya ’ s collaborative approach was key .
Time for change
A general fear of change led to a lot of questions aimed at Montoya , as the individual brands worried about losing control of their IT services . He adds : “ Listening to stakeholders before making any decisions on how to create a shared services for IT in a sustainable way was essential . Gradually building the right culture takes a little longer but it will be cost effective and it will be something we can sustain moving forward . Brands needed reassurance that Kering IT had the right skillset and enough people to deliver the services needed along with the right level of support .” Keeping costs down has also been an important part of Montoya ’ s strategy , particularly as Kering IT is charging the individual brands for its services , whereas in the past they would manage what was spent on IT within their own budgets . This means brands would be asking more questions about what it is getting from Montoya ’ s team , as IT is seen as a cost .
A few months after Montoya started , after these essential conversations with stakeholders , he could begin to strategize the right approach to implementing shared services . And his move was to launch different programs under the banner ‘ turn around and transform ’, highlighting the sense that Kering needed to go in a different direction and then implement new things . He explains : “ IT is the first organization in the company to jump into shared services , so we are breaking new ground . We want people to understand that it was no longer a brand-specific organization , it is a shared services for all brands . Each brand has its own culture and Kering has its own culture , so we need to assimilate people to a new culture , changing the ways of working .” Under the ‘ turn around and
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