CIO Americas
Website : http :// www . diegomolinaphoto . com /
Photographer : Diego Molina Photography
Andres Montoya
CIO Americas
the helpdesk before because they felt a little challenged or afraid of calling and having to speak in English , now they can call and speak in their own language . So the effectiveness is much better and TCS has been fundamental in supporting this .”
The most important of Montoya ’ s programs , for him , was about the people . “ I wanted to focus on what is the target operating model and who are the people who are going to make this magic happen ?” Montoya spent a year explaining the model to key teams within each brand and then introducing new roles to make the process smooth . “ There are two new roles that I think are the most
Andres Montoya is an IT and Transformation leader with an experience of more than 20 years that spans multiple industries . He has led company transformations in IT , Operations , and Manufacturing . Led the configuration and development of multi-cultural and high-performance technology organizations , partnering with business leaders in large and complex global enterprises . He has significant international work experience in Asia , Europe , US , and Latin America .
Montoya is passionate about customer experience excellence , leading change , and leading teams ; leveraging technology , communications , and quality to accomplish innovation and sustainable results . Throughout his career he has delivered significant savings in technology spend , increasing quality and skillsets . In the industry he has established strong partnerships with service providers , consolidated vendors , and identified the right technology for ongoing and future challenges .
He has delivered global ERP , CRM , and Analytics platforms including middleware and cloud based solutions . Combines short- and long-term IT vision / strategy , ensuring that IT fulfills its purpose in the company . Montoya holds an MBA from UCLA Anderson School of Management and a Bachelor of Science in Mechanical Engineering from University of los Andes .