PWC
108 company ’ s relationship with its customer base . O ’ Neil seeks to understand what the customers have tried , where they ’ ve been successful and where they ’ ve experienced challenges and failure . For him , understanding this is the secret to enabling future success . “ Being successful or not being successful is really irrelevant ,” he says about deploying specific technologies . “ But taking key lessons and applying those to the next project , and sharing those amongst the team and across the entire business is very , very important . It ’ s about how we share that with our clients , and how the clients share it with us .”
In collaborating and communicating with its customer , vendor and client base , PwC can better understand the technology trends that are both enabling and restricting growth across the industry . As companies move towards segmented data centers their operating models are shifting also , becoming far more software defined than ever before . This is due to the flexibility it provides them , but as O ’ Neil warns , there is a growing danger that comes with moving some of the control of network and data away from people in-house . “ If you have fifty people in an IT organisation trying to solve a problem , but then you have millions of people out there exploring and poking and prodding , looking for problems , it ’ s just a pure numbers game ,” he says . “ The people looking for the problems are going to win , not the people trying to protect against the problems .”
OCTOBER 2018