EXCEPTIONAL CUSTOMER CARE
EXCEPTIONAL CUSTOMER CARE
Conaway says that IT has internal and external customers : the patients and their families , and the providers . “ Compared to 2001 , Prime Healthcare ’ s customers have nearly unlimited access to information , and they are much more informed about their healthcare needs and expectations ,” he says . “ Patients today tend to be more active in their healthcare . As with any industry , the needs of the customer will drive changes , but at times IT in healthcare can ’ t deliver to meet those expectations as quickly as would be desired due to many external forces .” He emphasizes that consumers in the healthcare industry often become customers out of necessity , and can be apprehensive and anxious about interactions .
When it comes to technology and improving customer satisfaction , Conaway says that the Internet of Things ( IoT ) has provided a new level of personalization and convenience . Yet , despite healthcare ’ s position as a hot market for technology , a business needs to wait for trending products to reach a reasonable price before deciding to adopt . One innovation
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