TECHNOLOGY | DIGITAL ECOSYSTEMS
HAVING AN ESTABLISHED NETWORK OF DIG SOLUTIONS IS VITAL TO MAKING SURE BUSIN CAN TAKE ADVANTAGE OF NEW TECHNOLOGI
Clare Hart CEO , Williams Lea
Its digital client platform , ENGAGE , provides the foundation , connecting services and products to clients while also supporting a number of internal processes . Clients are given a detailed view of service activities , productivity and utilisation , allowing for real-time task and job queue management , secure job sharing and a complete chain of custody for all activities .
“ Even further ,” says Hart , “ the analytics arm of the platform provides metrics , audit trails and service performance in real-time .
“ These insights ensure resources are optimally utilised , service levels are maintained and help firms make informed decisions to meet their business objectives .”
From Ricoh ’ s perspective , there is huge emphasis on the positive impact an efficient ecosystem can have on the workforce , with its potential to boost motivation levels and productivity – ultimately benefitting the business .
“ We see digital transformation less about technology and more about what it unleashes in our people ,” Bruhn adds .
“ When people are freed up to work and collaborate from anywhere – spending less time trying to sign on , searching for information or worrying about compliance and security – they can spend more time focused on what really matters : people , experiences , innovation and
Carsten Bruhn , President and Chief Executive Officer
Video : Carsten Bruhn , President and Chief Executive Officer
108 November 2023