SUPPLY CHAIN and the kind of reputation that cannot be bought . A hundred years ago , there would have been dozens of machinery manufacturers around Cincinnati – Chen ’ s company , which employs over 400 people across 325 acres of land , is the last to remain from that era .
“ I think the key to being around for the next 100 years will be an unwavering focus on our customer ,” he states . “ Making sure we deliver great machine tools , that we service them properly , listen to customer needs going forward and provide the solutions they want versus the solutions we want to give them – there ’ s often a difference . If we can do all those things , we have a very good shot at being around for the next century and continuing to grow profitably during that time .”