CONSTRUCTION

a help when it comes to capacity planning . Transformational as TRAX is proving to HTS , the plan is to give it much wider currency in the future . “ Our plan is to take the TRAX product to market : there is a powerful desire out there from other businesses who would like to have access to this product .” Now , most people ’ s first reaction might be to keep a hot new product like this , which is doing so much for its owner ’ s competitiveness , very close indeed . But that ’ s old style protectionist thinking that stagnates business rather than stimulates growth . To Navarro TRAX represents a golden opportunity to offer HVAC rep distribution firms access to a whole new world of business as a service , or BaaS , supported by HTS ’ s resources . “ These are firms who represent the same suppliers as we do but in different regions and who see the great success of HTS . They want to share that success , and why

would we not want to help them to be successful ?” Navarro asks .

This will soon be spun off as a sister business of HTS , he explains . “ We can offer the TRAX solution as a service , and we can offer our IT team as a service – so if anyone needs support in architecture or design , we can do that for them .” With 16 offices across North America , HTS IT people , software and product developers are never that far away .

His approach to product development is a very inclusive and agile one , where a goal is achieved in a series of ‘ sprints ’ or ‘ iterations ’ driven by the end users rather than as grand long-term edifice to be handed over fully formed . He calls it collaborative delivery . “ I have seen enough examples of IT running an accounting project , for example , where the project management and the technology all rests firmly in the hands of IT and they hand over the project when it is done . I do it differently . It ’ s the end

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