LEADERSHIP & STRATEGY
on the platform . This is a powerful way to streamline and simplify workflows , freeing up people to focus more of their time and energy on more meaningful work that creates more value than performing routine tasks .
What do you believe will be the greatest challenge to your AI strategy over the coming years and how do you plan to overcome this barrier ? In technology in general , the biggest challenge is always staying abreast of innovation and keeping up with the pace of change . AI will continue to evolve rapidly . Our focus will be on how to use AI effectively to solve practical problems for our customers and create better work experiences .
Where do you think AI will take ServiceNow over the next five to 10 years ? What is your planned innovation roadmap and what notable developments are you already working on ? AI is just one aspect of the opportunities ahead . We are also evolving our systems and investing more in UX ( user experience ) and UI ( user interface ). We are also investing in mobile , ensuring our experiences are mobile friendly . We are focused on delivering best of class , ‘ out of the box ’ ideas to our customers .
What implications will AI have for the US economy and how should industry adapt to these changes ? Technology is fundamentally changing the nature of work . Like any period of change , some jobs we know today will disappear – technology will offer better ways of doing that work , whether that ’ s automating routine tasks or making mobility driverless . Other jobs will be created that we can ’ t imagine today . That ’ s been true in every period of technologydriven change and innovation .
Everyone will need to learn how to work with technology in new ways , particularly AI . Everyone will need a core set of digital skills and competencies . In the 21st century , everyone must be digitally native . That ’ s true in the US and globally . We see this speed of change in our personal lives today . We are interacting with voice-activated AI in our homes in ways unimaginable just a short time ago , and we love
18 April 2018