“ Whenever we release an innovation , we do so in gradual stages . First , we release it to a subset of employees and members to gather feedback along the way before going through the process of introducing it to all employees , and eventually to the full membership . Receiving feedback early in the cycle is key as it ensures we are able to address any issues successfully .”
With a plethora of new innovations on the horizon at MSUFCU , the organisation ’ s digital drive shows no visible signs of slowing . “ We ’ re currently investigating solutions with fintechs
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EXECUTIVE PROFILE :
Benjamin Maxim Benjamin Maxim joined MSU Federal Credit Union in 2007 and currently serves as Assistant Vice President of Digital Strategy and Innovation . He is responsible for assessing emerging business trends and technologies , facilitating innovation throughout the Credit Union , and providing strategic direction for existing and future digital channels . Maxim began work initially as a Web Developer and in 2014 , he became E-Commerce Manager before moving into roles including Assistant Vice President of Programming and Development and Assistant Vice President of Software Development . He earned a bachelor ’ s degree from Michigan State University . businesschief . com