all our employees as they are the ones interacting with our members regularly , so they have a better understanding of member wants and needs .”
Maxim acknowledges the challenge of a culture shift and is aware that some employees might be reluctant to change . “ Our goal is to retain the employees we have and to make sure they are in the jobs that align with our business needs , while also providing the training and support they need to be successful in those roles . However , if they are unwilling to grow as individuals and learn new skills , then it will be more difficult to retain them long-term ,” he explains .
Maxim understands the importance of establishing key , strategic business relationships and believes his organisation is “ only as good as its partners .” MSUFCU has formed long-term and mutually sustainable partnerships with Jack Henry , their core banking provider , and Visa over the past few years , and Maxim credits them with helping the organisation realise many of its ambitions . “ We ’ ve spent several years solidifying our partnership with Jack Henry ’ s leadership team and developing a relationship with them .
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