MSU FEDERAL CREDIT UNION
340
We ’ re at a point now where we ’ re cocreating solutions in many cases . We also provide feedback by beta testing solutions they ’ re working on . We meet with them regularly , and they provide solutions that truly work for us . This relationship is important to us because if our core banking system isn ’ t strong , then we can ’ t be as successful an organisation as we ’ d like to be and our members need us to be ,” explains Maxim . “ Our relationship with our card provider , Visa , is similar . We ’ ve worked with them on a number of technological initiatives . We were one of their first clients to go live with their Card On / Off
“ WE CONTINUE TO EXPAND OUR CHATBOT ’ S CAPABILITIES , AND THROUGH THIS , OUR LIVE CHAT EMPLOYEES AND OTHERS CAN FOCUS ON MORE COMPLEX AND MEANINGFUL TRANSACTIONS ”
— Benjamin Maxim , Assistant Vice President of Digital Strategy and Innovation , MSUFCU solution , which enables people to lock their credit card if they lose or misplace it . We ’ re also working with them on travel-related APIs and to reduce fraud when travelling overseas . In addition , we worked with Visa to develop our Visa Signature cash back credit card . Visa has been a great partner and has enabled us to add many products and services benefitting our membership .” With the future in mind , Maxim has an idea of the effect digital will continue to have in the industry in the upcoming
AUGUST 2020