ALTAR ’ D STATE
the better we know our guests and the more we are informed about what is happening in our business , the better we can make adjustments and improve our business ,” says Tastepe . “ We look at hourly , daily and weekly metrics across many fronts to help our leaders make decisions as quickly as possible .”
Tastepe is clear that such technologies cannot be implemented without first being aware of how changes in technology might impact associates and customers . “ It ’ s important to provide the right tools to our associates so that they welcome the change and can help our guests . This is an area we can always do better in and it ’ s something I think about a lot . But I am impressed with how our associates have responded to the introduction of new technologies . Although we ’ ve seen that can-do attitude in every corner of our business , it doesn ’ t mean we shouldn ’ t focus on change management , communication and training .”
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DECEMBER 2020