HUMAN CAPITAL
52 innovation and digital transformation , AI and automation have transitioned from a ‘ nice to have ’ to a ‘ necessity for survival ’. “ COVID-19 has created a digital awakening that has accelerated the adoption of AI and automation technologies ,” comments Huff . It is expected by those in HR that COVID- 19 will not only accelerate the overall digital journey for organisations , but the role of HR in the modern workplace . This acceleration will ultimately move organisations closer to HR 3.0 with employee experience at its centre .
“ C-Suite leaders surveyed expect to see nearly tenfold growth with regard to automating HR processes between 2018 and 2022
Andi Britt , Senior Partner at IBM Talent & Transformation , IBM Services Europe
DECEMBER 2020