SERVICEMAX
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“ Customers come to us for a perspective that is going to help them build their company . We challenge and help them deliver , using best practice all the way through ”
— Kieran Notter , VP of Global Customer Transformation , ServiceMax early on , and this dedication encompasses an ethos of specialisation . Not content to be a “ jack of all trades ”, Notter insists that it chooses to do one thing exceptionally and with authority , “ Customers come to us for a perspective that is going to help them build their company . We challenge and help them deliver , using best practice all the way through .” ServiceMax ’ s mission statement - ‘ We help our customers keep the world running ’ - is more than just words , particularly as an increasing number of their clients have a role to play in the cold supply chain delivering COVID-19 vaccines ; it is an enabler of superlative service that maintains the vitally important work of its customers .
Achieving this end , in Notter ’ s view , is contingent on encouraging ‘ asset centricity ’, a cultural shift that favours consulting asset-based data with greater diligence . In today ’ s environment , companies across all industries are rethinking their approach to service . Requirements for equipment performance have intensified , the pandemic has put more focus on outcomes , and customer expectations continue to rise . Organisations must advance
FEBRUARY 2021