Asset 360 : ServiceMax & Salesforce
Asset 360 : ServiceMax & Salesforce
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289 beyond the standard ‘ break-fix ’ model to ensure uptime for important assets in a safe and compliant manner . Service teams must prioritise efficient asset performance , as well as the customer experience they provide .
“ Factually , if you rely on people , studies have shown that humans tend to exaggerate , add their own bias , or forget information . The asset doesn ’ t do that ,” he explains . Praising this data for its capacity to encourage collaborative partnerships between ServiceMax and its customers , Notter states that this can make the difference between managing ‘ potential failures ’ proactively instead of solving ‘ functional failures ’ reactively .
“ If you look at a car production line obviously the cars represent revenue , but if the production line fails a company can ’ t produce cars . Therefore , if our client needed to increase the volume of cars to make more money , then the production needs to become more efficient . The only way to achieve that is to understand the asset and how it interacts with everything . A 360-degree view into the install base means customers gain granular insights around
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