“ The only way to achieve [ production efficiency ] is to understand the asset and how it interacts with everything ”
— Kieran Notter ,
VP of Global Customer Transformation , ServiceMax service contracts and asset performance to maximise equipment uptime and reduce maintenance costs . This advanced insight empowers customers to shift from selling products to adopting outcome-based strategies that propel businesses forward and help drive operational results .”
Focusing beyond cost , asset centricity , through improved product knowledge and workforce / technician distribution , can have a significant effect on maximising revenue streams . It ’ s a game-changing re-evaluation of service priorities and clearly identifies ServiceMax as a company that isn ’ t hesitant to try new ways of operating or addressing a problem . This philosophy served the company in 2020 when the COVID-19 pandemic disrupted industry norms and thrust remote working into the limelight .
“ A lot of companies might have originally had only 5 % of their work orders remotely fixed , but then , suddenly , they needed to do up to 95 %. Those that started the digital transformation months or years before were much better placed to actually meet this remote need ,” says Notter . ServiceMax was
291 businesschief . com