SERVICEMAX
one such example ; as a vendor of field service management solutions , it was devoid of any legacy infrastructure that might have encumbered field service teams and readily embraced Zoom for its customer-facing interactions and utilised tools from Salesforce and its own real-time communication tool , Zinc , to effortlessly transition into a remote working paradigm . Notter relates that this was also necessary to ensure ServiceMax practices what it preaches ,
“ We can ’ t go into an environment trying to sell digital transformation to a business if we haven ’ t been on the journey ourselves .”
Although remote working methods could never replace the in-person ‘ ride alongs ’ that ServiceMax used to understand customers ’ business objectives pre-COVID , Notter still praises the definite benefits that new workplace trends are bringing . For example , one of the current problems facing service
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