— Kieran Notter , VP of Global Customer Transformation , ServiceMax providers is a rapidly aging workforce . Remote working gives older employees the ability to gain a better work-life balance and reduced physical strain . This development , he believes , will ultimately lead to greater knowledge retention within service companies generally and subsequently improve the training cycle for new employees .

Reflecting on the rise of intelligent service chains , Notter states that the ability to collect , analyse and unlock the value of data will be crucial for the industry , particularly as data flows become increasingly complex and voluminous . “ AI ( artificial intelligence ) is going to be hugely important because you need to grab that data and turn it into something actionable . 5G and IoT ( internet of things ) are also going to make a difference , and it ’ s great having all this technology , but understanding where and when to use it and how to grow with it is also vital .” This is where ServiceMax helps make a difference to its customers : by challenging thought processes behind the desire to implement new tech-nologies , it can learn clients ’ desired outcomes and guide their development accordingly . “ There ’ s no point in

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