TECHNOLOGY launched in March 2015 . “ We have a very tight relationship with Thatcher ,” says Thier . “ We have a daily call where we go over new requests and issues with their CEO and product development manager , so we really do work as a single virtual team involving key vendors , my own IT team and Thatcher .” Among the key partners in this virtual team is Keste , Arbonne ’ s Oracle partner . Keste ’ s role was to develop the integration between Thatcher , EBS and some other third party providers of functionality such as credit card processing , address identification and verification and sales tax . Keste was recognized as the Arbonne IT Strategic Partner of the Year for 2013 and continues to serve as a consulting partner . Throughout this transformation journey Thier relied on a few tried and tested consultants he had worked with over the years , singling out for special mention Keith Chiavetta , with Global Business Transformation Professionals ( GBTP ) who came in at an early point to help prepare the IT organization for change and to subsequently drive it forward . Also valued was the input of Jim Jacoby and Laurie Martinelli whose input into the app design process from the point of view of customer experience was invaluable . Arusha Goyal , CEO of Goyal Consulting Group , has also been instrumental in helping Arbonne expand internationally with a successful launch of New Zealand and Taiwan . Arusha has led dozens of works streams supporting all aspects of expansion including product development , field development , customer service and technology work streams .
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