TECHNOLOGY
“ We have a one-on-one direct relationship with our clients . Our brokers , our Account Executives and our staff treat our clients and customers as one of their own ”
— Joey Faraone , Director of Technology
91 the company meet its customers ’ needs and see what else it can do for them as an organization . “ It means that we don ’ t have a one-way path for our clients , we can have a four-lane highway ,” he notes .
Shifting away from costly , hardwaredefined private networking solutions , PBL Insurance has also implanted a new software-defined wide-area network ( SD-WAN ). This gives PBL the ability to leverage efficiencies and create a more reliable network . It also gives the broker the option to use data optimization and analytics while leveraging a breakthrough in routing efficiencies , enhancing performance and reliability with the flexibility and affordability of a cloud service .
“ With our new network being rolled out , we ’ ve also put a lot of new contracts in place and we ’ ve implemented a new managed service provider ( MSP ),” Faraone says . “ This is helping us roll out our network and enhance our user experience internally . The experience that our internal staff has been used to
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